• Dr Evanson Kamuri further said that the hospital had deployed additional personnel across all departments with extended working hours to address the inconveniences brought about by the system lapse.

The Chief Executive Officer (CEO) of Kenyatta National Hospital (KNH), Dr Evanson Kamuri, has confirmed that services has been fully restored at KNH following the slight lapse in patient care after the Social Health Authority (SHA) system was paralyzed. The paralysis caused delays in some patient's clearance and administrative processes.

"Kenyatta National Hospital wishes to acknowledge a slight lapse in patient care today and reassure the public that the Social Health Authority (SHA) system is now fully operational and aligned with the KNH system. Normal operations have resumed, and patients are being attended to," Dr Evanson Kamuri said in part.

Dr.  Evanson Kamuri further said that the hospital had deployed additional personnel across all departments with extended working hours to address the inconveniences brought about by the system lapse.

This happened moments after angry patients from Kenyatta National Hospital stormed a media briefing organized by the Cabinet Secretary for Health, Deborah Barasa, on January 15, 2025, to protest the difficulties in accessing SHA services.

The patients lamented the glitches in the SHA portal that caused delays in administrative services and patients' clearance. Among the patients who stormed the CS office was a mother of a 2-week-old baby who had undergone a Caesarian Section and developed complications. After visiting Kenyatta National Hospital, she was stranded over claims that she could not receive any medical assistance until SHA was approved.

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Ironically, their unprecedented visit to the Ministry of Health headquarters preceded a report by the Director General of Health, Dr Patrick Amoth, Health CS Dr Deborah Barasa, on the SHA progress report and how SHA had improved healthcare access nationwide. The patients, however, disagreed with this narrative, claiming that the experiences in KNH have been horrible.

Questions linger on how the patients were able to achieve the highly guarded executive wing where the office of the CS and the boardroom are located since they require biometric access to enter.