• If you peel away the uniforms, take away the engines and cruisers, it leaves people who may also be fighting their demons but remain strong enough to ask, “911 what’s your emergency?”.

Watching the series 911, we are introduced to characters playing roles such as firefighters, police officers, doctors, and even 911 dispatchers. One of the most significant characters is Maddy Buckley, a 911 dispatcher. Maddy’s life starts off with a history of neglect from her parents, which forced her to raise her brother Evan Buckley.

In her adulthood, she manages to escape an abusive marriage by shooting and killing her husband, Doug, in self-defence. To start a new life, Maddy joins the Los Angeles 911 dispatch center where she answers calls from people from all walks of life who are facing different emergencies; from health issues to fire outbreaks her calming voice provides reassurance before help arrives.

But there is a downside to everything. In Season 7 Episode 7, Maddy receives a call at the dispatch centre from a woman, Catherine Anne Morris, who asks for a hotel room. She quickly catches on as the woman encodes her words to convey that she is actively being abducted by a man who claims to be her husband. Upon further investigation,

Detective Romero and Sergent Grant discover that the “husband” was a man named Kyle who had moved to Los Angeles in search of his wife and baby, who had run away from him due to domestic abuse. He had been working as a contractor in the building facing Catherine’s apartment which provided the perfect spot for him to watch and observe her.

Kyle goes on to abduct a different woman from a park to become his new wife and the baby’s new mother. He is caught after being involved in a head-on coalition with a police cruiser on the highway.

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Maddy calls the fire house 118 to respond to the accident where the fire fighters identify him and restrain him until the Los Angeles police department arrest him and re-unite the baby to her mother Catherine who is in a hospital recovering from the injuries she got from the abduction.

Maddy and her team represent faceless heroes in many people’s lives. Her journey throughout the film shows that the police, fire responders, 911 dispatchers and paramedics are also human.

If you peel away the uniforms, take away the engines and cruisers, it leaves people who may also be fighting their demons but remain strong enough to ask, “911 what’s your emergency?”